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• Immediate access to information about the tasks charged
• Control of task accomplishment in real time
• Shortening time between task accomplishment and invoice issue and payment for the service
• Eliminating errors (e.g. wrong part) through the use of barcode or RFID technology
• Reduction of the amount of paper documents
• Possibility of easy creation of statistics and analyses
• Full integration with the IT system of the company

The task of Field Services systems is efficient and effective management of the work of service centre employees or repair crews performing tasks in the field. The information about the status of tasks currently performed, received online by the central system, and the possibility to immediately send new orders to mobile terminals create the basis of an effective management, oriented to meeting Customers’ expectations at lower costs and higher efficiency. Field Services systems allow dynamic management of time, equipment, spare parts, as well as employees’ competences. Further the system user can indicate other areas which the solution should support.

The solution of BCS Polska has application in each company with a network of field employees who perform inspection, repair and maintenance works on a scattered area.

The basic element of the system is controller application. It allows to control field employees in real time and to plan tasks/orders for them. A mobile application, installed on mobile computers, constitutes an element of communication with an employee. Its main task is communicating the tasks to an employee and registering the events connected with these orders carried out. Optimized synchronization of data with the central server through GPRS/EDGE enabled control of the status of tasks in real time, which makes the planning stage significantly easier.

The system is based on a ready and proved platform, which can be set up each time according to Customer’s needs and integrated with any IT system. Such approach ensures reliability and guarantees full satisfaction of Customer needs.

• Planning tasks based on the availability of resources (working time, competence, tools, etc.)
• Charging mobile employees with tasks and tracing the status of their accomplishment (service centre employees, maintenance persons, inspectors, auditors, etc.)
• Generating documents at Customer (acceptance protocol, invoice)
• Information about availability of spare parts
• Photographic documentation of events
• Recording working time of service centre employees, statistics